Eligibility and plan benefits are determined at the time of service or upon receipt of a claim.
During academic breaks, the claims administrator may be unable to confirm a student's eligibility prior to receipt of spring, fall or summer eligibility information.
Claims incurred within the first four weeks of the semester, before eligibility is received, can be paid out-of-pocket or a manual update can be requested.
To request a manual update of SHIP eligibility during the first four weeks of the semester, send an email to firstname.lastname@example.org stating your intention to remain enrolled in SHIP for the semester of your request (fall or spring). Include your full name, student identification number and the name of the pharmacy or medical provider you are using. The information will be forwarded to the claims administrator for updating. An email notification and temporary insurance card will be sent to your Vandal email when processing is complete.
We will provide a general description of benefits only. It is not a guarantee of payment. Benefits are based upon the master policy, medical necessity and the patient's eligibility at the time of service. If the participant chooses a brand name drug when a generic drug is available for new prescriptions and/or refills, the co-pay for the generic equivalent plus the difference in cost between the generic and brand name drug will be applied.
The pharmacy network is UnitedHealthcare Pharmacy (Optum Rx). You can locate participating pharmacies at www.uhcsr.com/uidaho and within My Account.
Please note that you will need your new StudentResources ID card to present to the pharmacy for your prescriptions as the pharmacist will need unique ID number created by StudentResources.
Insured individuals are required to pay the full price of prescriptions purchased from non-participating pharmacies. Claims for reimbursement can be submitted to:
Customer Service: A toll-free phone number is available to call for plan benefits and claims status. Customer Service agents are available Monday through Friday, 7:00 AM to 7:00 PM Central Standard Time (5:00 AM to 5:00 PM Pacific Standard Time). The University of Idaho toll free phone number is 1-800-767-0700.
Claim Address: Submit claims to (address also listed on your ID card):
PO Box 809025
Dallas, TX 75380-9025