This tutorial applies to the following operating system(s):
Windows - Macintosh
Often when you report a spam, phishing or false positive (incorrectly marked as spam message), ITS will ask you to provide the message as an attachment, or the full email headers, which contain technical data about the email message in question. Below, you will find way to obtain these full email headers in Outlook and OWA.
Email Headers in OWA
To get the full email header of a message, right-click on the email and select message details.
This will open up a window with the full header, which you can select (ctrl + a) and copy (ctrl + c). Close out of the window, and paste the information into a new message by right-clicking and selecting paste in the message window, or pressing ctrl + v.
Email Headers in Outlook
With Outlook (either 2010/2013 for Windows or 2011 for Mac) open, find the message you wish to obtain the full email headers for in your Inbox and double-click the message to open it in a separate message window.
In the new message window that comes up, click the File tab, then click the properties button to open the message properties window.
There, you will find the full email headers at the bottom under the label Internet Headers. You can drag-select (or click into the headers box and press the keyboard shortcut ctrl + a) and copy-paste these headers into another message to ITS.