University of Idaho - I Banner

Use eHelp For Classroom Tech Support

August 21, 2019

Classroom support is available from 7:30 a.m. to 8:30 p.m. Monday through Friday through the “eHelp” feature on the system touch panel. To request technical support, log in and press the eHelp button to alert the nearest Technical Solutions Partner (TSP). The eHelp feature sends location information and allows a member to respond as quickly as possible, typically within five minutes. More information is available online or by calling 208-885-0570.

The top priority for ITS and TSPs is support for technology-enabled classrooms. ITS responds as quickly as possible to classroom service requests. If a tech dilemma is not classroom related, patience is requested. For service requests, go to and submit an incident/ticket or request to get your issue into the work queue for support.

About the University of Idaho

The University of Idaho, home of the Vandals, is Idaho’s land-grant, national research university. From its residential campus in Moscow, U of I serves the state of Idaho through educational centers in Boise, Coeur d’Alene and Idaho Falls, nine research and Extension centers, plus Extension offices in 42 counties. Home to nearly 12,000 students statewide, U of I is a leader in student-centered learning and excels at interdisciplinary research, service to businesses and communities, and in advancing diversity, citizenship and global outreach. U of I competes in the Big Sky and Western Athletic conferences. Learn more at