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ITS Prioritizes Classroom Support and Requests Your Patience

August 23, 2019

The top priority for ITS and the Technology Solutions Partners (TSP) is support for technology-enabled classrooms. ITS’ goal is to respond as quickly as possible to classroom service requests. If a tech dilemma is not classroom related, patience is requested. For service requests during this period, please go to and submit an incident/ticket or request to get your issue into the work queue for support.

Classroom support is available from 7:30 a.m. to 8:30 p.m. Monday through Friday through the “eHelp” feature on the system touch panel in most university classrooms. To request technical support, log in and press the eHelp button to alert the nearest Technology Solutions Partner (TSP). The eHelp feature sends location information and allows a member to respond as quickly as possible, typically within five minutes. More information is available online or by calling 208-885-0570.

About the University of Idaho

The University of Idaho, home of the Vandals, is Idaho’s land-grant, national research university. From its residential campus in Moscow, U of I serves the state of Idaho through educational centers in Boise, Coeur d’Alene and Idaho Falls, nine research and Extension centers, plus Extension offices in 42 counties. Home to nearly 12,000 students statewide, U of I is a leader in student-centered learning and excels at interdisciplinary research, service to businesses and communities, and in advancing diversity, citizenship and global outreach. U of I competes in the Big Sky and Western Athletic conferences. Learn more at